Question 1

How should I prepare for a cleaning service?

Accepted Answer

We recommend clearing surfaces (tables, countertops, and floors) and securing any valuable items so our team can work efficiently. If you would like your bed made in our luxury hotel style, please leave clean sheets ready for use. This allows us to deliver a crisp, elegant, and freshly presented bed for you to enjoy.

Question 2

What should I do if I have pets at home?

Accepted Answer

We know pets are part of your family. For their safety and the safety of our cleaners, we ask that pets stay in a separate area during the service. This helps avoid unexpected interactions and keeps freshly cleaned areas free of pet hair. Please choose a safe and comfortable space for them while we work.

Question 3

What areas do you serve?

Accepted Answer

We provide service across a wide area from Sidney to Duncan, including:
Saanich, Central Saanich, Downtown Victoria, Uptown, West Shore, Metchosin, Colwood, Langford, View Royal, Malahat, Mill Bay, and all surrounding areas.
If you’re unsure whether we serve your location, feel free to contact us and we’ll gladly confirm.

Question 4

What types of cleaning services do you offer?

Accepted Answer

We offer a full range of professional cleaning services, including:

•	Deep cleaning
•	Initial cleaning (first-time cleaning)
•	Airbnb cleaning, including same-day turnover cleaning
•	Move-in & move-out cleaning
•	Post-construction cleaning
•	Office and commercial cleaning
•	Building maintenance

Custom services can also be arranged based on your needs.

Question 5

Can I schedule recurring services?

Accepted Answer

Yes. We offer weekly, biweekly, monthly, or one-time cleaning options so you can choose the frequency that best fits your lifestyle or business.

Question 6

How do appointment confirmations and reminders work?

Accepted Answer

Once you book with us, you will receive an immediate confirmation email, followed by an automatic reminder one day before your appointment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept e-transfer, providing a secure, convenient, and reliable way to complete your payment.

Question 8

What happens after the cleaning service is completed?

Accepted Answer

Once the service is finished, you will receive a detailed invoice via email, perfect for personal records, administration, or Airbnb hosting.

Question 9

What cleaning products do you use?

Accepted Answer

We use high-quality, advanced cleaning products selected for their effectiveness and safety. We also offer an eco-friendly product line, as we’re committed to environmental care and providing safe options for your household and pets.

Question 10

Can I see examples of your work or current promotions?

Accepted Answer

Yes! You can find us on Instagram under Hilleny Cleaning Services, where we share before-and-after photos, cleaning tips, and special promotions.

Question 11

Can I make special requests or customize my cleaning?

Accepted Answer

Absolutely. During the booking process, you can leave us notes with specific areas you want us to focus on. We want to ensure the service meets your exact needs.

Question 12

Do you offer a satisfaction guarantee?

Accepted Answer

Yes. If something isn’t up to your expectations, please let us know within a reasonable timeframe and we will do our best to correct it. Your satisfaction is one of our top priorities.

Question 13

What if I need to cancel or reschedule my appointment?

Accepted Answer

We understand that plans can change. Please notify us as early as possible so we can reschedule or cancel your appointment without issues.

FAQ